We want you to be happy with the purchases you make. You may return or exchange the non seasonal item within 30 days of the shipment's receipt.
We will refund your money as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip, we will issue store credit.
How to Return or Exchange an Item
Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Send Your Return/Exchange to Our Store
If you don't have your packing slip, please include your order number and your contact information with the returned package.
Note: unless the return/exchange is due to an error, we can't refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Please contact us by phone or email, or bring the damaged item to the store so that we may address the issue.
Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.